Job Title: Workforce Capability Analyst - Background Screening & Certification Specialist
Corporate Title: Associate
Division: Human Resources
Location: Birmingham
Overview:
In your role as a Workforce Capability Analyst you'll be responsible for performing the regional delivery of global Workforce Capability processes. You'll perform the day-to-day execution of elements of a global process, ensuring required inputs and outputs are produced in line with internal procedures and standards and acting as first line for advisory of the process. You'll raise potential improvements in the process and work collaboratively to support initiatives in the team.
You'll support and in some cases own relationships with relevant stakeholders including suppliers and customers as well as advising and supporting business stakeholders.
Key responsibilities:
- Manage the team's day to day portfolio of background screening cases to meet agreed service level agreements (SLA's) and ensure due diligence is shown at all times
- Process screening cases, working within policy, process and guidelines
- Ensure issues are escalated as appropriate to management and business accordingly
- Co-ordinate and present escalation cases to the Hiring Adjudication Panel on a weekly basis
- Resolve issues with screening cases by effectively communicating with Managers, Recruiters and Candidates
- Ensure issues are dealt with efficiently with third parties in order to close background screening cases
- Ensure that all reporting requirements are met and delivered by agreed deadlines
- Identify, analyze and address areas for improvements and/or amendments
- Act as first point of contact for management escalation and special attention issues
- Providing oversight and annual certification of circa 3000 people in the UK
- Prove that our employees are fit and proper for their roles. Certifying all staff in positions of responsibility in line with New framework in Part 4 Financial Services (Banking Reform) Act 2013, amending Financial Services and Markets Act (FSMA) Conduct Rules (replace existing statements of principle and code of practice)
- Responsible for maintaining and provision of all reference requirements, the on-going assessment of training against positions and the physically issue certificates
- Act as a process expert responsible for maintaining, advising and delivering end-to-end process effectiveness through the Certification Regime
Skills and Qualifications:
- The ability to communicate professionally and effectively at all levels
- The ability to work and use discretion when reviewing/holding confidential information
- The ability to work on your own initiative without supervision
- Excellent organization/prioritization skills
- The ability to work well under pressure
- The ability to anticipate needs, demonstrate initiative and be proactive
- Attention to detail and ability to multi task
- Educated to A level or above or equivalent work experience/qualifications
Please let us know if you require any adjustments to enable you to apply or attend an interview. If you would like to discuss your requirements, or have any concerns about the application process, please contact your recruiter.